The Problem With Comfort That Isn’t Comfortable On paper, the job looked great. The pay was high. The benefits were […]
Goal Setting #5: Why I Ditched a High-Paying Job to Fulfill My Goals Read Post »
The Problem That Starts at the Top Leaders often talk about customer retention. They invest heavily in loyalty programs, promotions,
Leadership Unlocked #1: Supervisor Burnout Read Post »
The Problem of Blending In Most people play it safe. They wear neutral suits, follow predictable scripts, and try not
Goal Setting #4: What’s YOUR Orange Jacket? Read Post »
The Problem of Retention It’s one thing to attract people. It’s another to keep them. Businesses spend millions chasing new
Goal Setting #3: How Goal Setting Helped Me Keep 20,000 Citizens Engaged Read Post »
The Problem of Feeling Disconnected There was a time when I looked around and realized something uncomfortable: people weren’t connecting
Goal Setting #2: The Day I Banned Crocs and Found My Purpose Read Post »
The Problem of Drifting Without Direction Life has a way of humbling you. One day, you think you’re on top
Goal Setting #1: From My Sister’s Couch to Building a Country Read Post »
Before you dive into this blog, I need to give you a heads up. Make sure you’ve read and practiced
Customer Retention Strategy Number 10: Positive Video Messages Read Post »
If you want to connect deeply with customers, you need to sound like them. That’s why Customer Retention Strategy Number
Customer Retention Strategy Number 9: Speak Their Language Read Post »
Sometimes the smallest gesture makes the biggest impact. That’s why Customer Retention Strategy Number 8: The Surprise Upgrade is one
Customer Retention Strategy Number 8: The Surprise Upgrade Read Post »
Here’s a hard truth: if you only contact people when you need something, they’ll stop answering. Unfortunately, that’s the trap
Customer Retention Strategy Number 7: Check-In Without Selling Read Post »