The Problem of Retention It’s one thing to attract people. It’s another to keep them. Businesses spend millions chasing new […]
How Goal Setting Helped Me Keep 20,000 Citizens Engaged Read Post »
The Problem of Feeling Disconnected There was a time when I looked around and realized something uncomfortable: people weren’t connecting
The Day I Banned Crocs and Found My Purpose Read Post »
The Problem of Drifting Without Direction Life has a way of humbling you. One day, you think you’re on top
From My Sister’s Couch to Building a Country Read Post »
Before you dive into this blog, I need to give you a heads up. Make sure you’ve read and practiced
Positive Video Messages Read Post »
If you want to connect deeply with customers, you need to sound like them. That’s why Customer Retention Strategy Number
Speak Their Language Read Post »
Sometimes the smallest gesture makes the biggest impact. That’s why Customer Retention Strategy Number 8: The Surprise Upgrade is one
The Surprise Upgrade Read Post »
Here’s a hard truth: if you only contact people when you need something, they’ll stop answering. Unfortunately, that’s the trap
Check-In Without Selling Read Post »
Nothing drives customers away faster than being shuffled from one person to the next without a clear solution. That’s why
Solve, Don’t Stall Read Post »
One of the biggest mistakes businesses make is ignoring customer milestones. Birthdays, anniversaries, and loyalty markers are golden opportunities to
Celebrate Milestones Read Post »
If you want customers and employees to stick with you for life, here’s one of the simplest, most overlooked tools:
The Immediate Thank-You Read Post »